Shipping and Returns
Shipping information
Free shipping to Canada & the USA with an online purchase of orders above $199.00 before taxes. Shipping charges are calculated on checkout.
We also offer Expedited Parcel, Priority, Xpresspost shipping to those who want their lingerie & clothing ASAP!
*Shipping charges may vary depending on the product*
Local In-Store Pick Up
We offer Click & Collect pick-up for our Calgary area customers. Simply Order online and opt for "pick up" during checkout. You can also call (403) 454-8244 to confirm a pick up time of your choice.
Online Order Refunds and Exchanges
Return Address
Crimson Lingerie
Westhills Towne Centre
240 Stewart Green SW
Calgary AB T3H 3C8
Absolutely NO returns on underwear (briefs, boxers, thongs, etc.) and footwear (socks, slippers, etc.). Garments may be exchanged or returned for store credit within two weeks provided the items are unworn, unwashed, have tags and are in re-sellable condition. All sale items are final and unable to be exchanged or have store credit. All silk garments are final sale.
If these return specifications are not met, we may not be able to properly process your return. As well, we are not responsible for the loss or damage of return shipments, so we suggest that you package your return shipment protectively and send by registered mail or courier.
WE DO NOT OFFER REFUNDS.
In-store Exchanges and Returns
We offer in-store exchange and store-credits. We DO NOT offer refunds. Call us at (403) 454-8244 and we'll help you with your exchange of your recent purchase.
Absolutely NO returns on underwear (briefs, boxers, thongs, etc.) and footwear (socks, slippers, etc.). Garments may be exchanged or returned for store credit within two weeks provided the items are unworn, unwashed, have tags and are in re-sellable condition. All sale items are final and unable to be exchanged or have store credit. All silk garments are final sale.
WE DO NOT OFFER REFUNDS.