Shipping and Returns

Shipping information

Free shipping: We offer free shipping to Canada & the USA on online orders above $199 (before taxes). Shipping charges for other orders are calculated at checkout.

Need your items faster? We offer Expedited Parcel, Priority, Xpresspost shipping options to get your lingerie, apparel, & more ASAP!

*Please note that shipping charges may vary depending on the product*

Local In-Store Pick Up

For our Calgary area customers, we offer Click & Collect Pick-Up at no additional charge.

To use this service:

Select “Pick-up” during checkout when ordering online.
You can also call us at (403) 454-8244 to confirm your preferred pick-up time.

*Click Here to view our Calgary locations*

Returns and Exchanges (Online Orders)

Return Address:

Crimson Lingerie
Westhills Towne Centre
240 Stewart Green SW
Calgary AB T3H 3C8

Our Policies:

NO REFUNDS: All purchases are final sale. We do not provide refunds under any circumstances.
Straight Exchange or Store Credit Only: Eligible items may be exchanged for another item or returned for store credit within 14 days of purchase.
FINAL SALE ITEMS: Sale items, silk garments, underwear (boxers, briefs, thongs, etc.) and footwear (socks, slippers, etc.) are final sale and NOT eligible for exchange, or store credit.

Eligibility for Exchange or Store Credit:

Items must meet the following conditions:

Unworn and unwashed
Original tags attached
In re-sellable condition
Returned within 14 days of purchase

*If these conditions are not met, we cannot process your return or exchange.*

Online Orders

For online purchases, eligible items can be returned for exchange or store credit.

We recommend:

Packaging your return item(s) carefully and protectively
Using a tracked shipping method for your return item(s) (e.g., registered mail or courier)

We are NOT responsible for lost or damaged return shipments.

In-Store Purchases

For purchases made in-store, we offer exchanges or store credit only. Please bring your receipt and the eligible item to our store within 14 days to process your request. Call us at (403) 454-8244 for assistance.

Important Notes

WE DO NOT OFFER REFUNDS. (We ONLY offer exchanges and store credit on eligible items).
We do NOT accept returns or exchanges for: sale items, silk garments, underwear (boxers, briefs, etc.), or footwear (socks, slippers, etc.) - all of these items are categorized as FINAL SALE items.
Ensure all eligible items meet our return standards to avoid delays or issues.

Shipping Updates

Canada Post Covid-19 Updates - For the latest updates on shipping delays or restrictions, visit the Canada Post website.

Canada Post Strike Updates - For the latest updates on delays or impacts due to the Canada Post strike, visit the Canada Post website. Due to the Canada Post strike, shipping may be delayed or impacted - we are currently not shipping to PO Boxes and rural addresses may be heavily affected.